Return Policy for Nibton.com

 

 

Return Policy 

1. Return Eligibility

At Nibton.com, we strive to ensure your satisfaction with every purchase. If you are not satisfied with a product, you may return it under the following conditions:

• The product must be in its original, unused condition.
• The return request must be made within 14 days of the delivery date.
• Certain items, such as digital products, are non-refundable.

2. Non-Returnable Items

• Digital Products: Due to the nature of digital products, they are non-refundable once delivered.
• Customized Items: Any customized or personalized items cannot be returned.

3. Return Process

To initiate a return, follow these steps:

• Contact our customer support at contact@nibton.com with your order details and reason for the return.
• Once your return request is approved, you will receive instructions on how and where to send your item.
• The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

4. Refunds

Once we receive and inspect the returned item, you will receive a confirmation email regarding the status of your refund:

• If approved, the refund will be processed to your original payment method.
• Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at contact@nibton.com with the details.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank or credit card company.
• Then, contact your payment provider as processing times may vary.
• If you still have not received your refund, contact us at contact@nibton.com.

7. Contact Information

For any questions or assistance regarding returns, please reach out to us at:

• Email: contact@nibton.com